Return Policy

Because adult sex toys, lubricants and hygiene products are sensitive, returns are handled carefully through WhatsApp support and depend on sealed, unused condition.

Six-month replacement warranty

Every product includes six months of after-sales support from the delivery date. If you report a product issue within that period and our support team confirms the issue, we will send a new, sealed replacement directly to you.

How replacement works

Message our WhatsApp support with your order number, product SKU and a clear description of the issue. We may ask for photos or a short video so we can confirm the problem quickly. Once confirmed, the replacement shipment is arranged at no additional product or delivery charge.

Before delivery

You can ask availability and product questions before dispatch. COD orders should be confirmed clearly in the WhatsApp conversation.

Damaged or wrong item

If a wrong item or visibly damaged sealed package is received, contact support immediately with the SKU and order conversation details. Once confirmed, we send a new replacement directly.

Opened hygiene products

Opened adult sex toys, lubricants or hygiene products cannot normally be returned for safety and privacy reasons unless local law requires otherwise.